① Please leave the [order number/purchaser name/contact number/exchange or return orders/unboxing video] on the 1:1 inquiry board or through email (dearmymuse.cs@detailsworks.io) within 7 calendar days after receiving the goods.

(Only unboxing video clearly and fully filmed from the time the package is opened until the end is acceptable. If there is unnatural stop or product is not shown in the video, it may not be accepted.)

② CS center would check and examine the inquiry, video and order, and leave comment on that.

③ DEAR MY MUSE will arrange the picking service for the exchange and return.

Please pack the products and give it to the driver.

(If you want to use other courier services, please contact DEAR MY MUSE Customer Center through 1:1 Inquiry or email, and send the package using prepaid services after CS center's confirmation.)

④ After the product arrives, DEAR MY MUSE would examine the goods and an exchange or refund will be proceeded after checking.

(If it is not returned in the status as same as how it was received, exchange or return may be difficult.)

- You can exchange or return the product because of mis-delivery, damage, and omission, but it is not possible to return just because of a change of mind.

- You can only exchange once initially.

- Exchange products are sent out every Wednesday.

- Applications will only be processed within 7 days after receiving the goods.

- The reshipment of the exchanges and returns of mis-delivery, damage, and omissions of products is at Dear My Muse's expense.  However, customers have to pay for the exchange shipping fee due to a simple change of mind.

-Please send us all the components presented as events and promotions. Exchange/Return is not possible if there are missing items.

- There may be differences in exchange/refund policies for each product. Please check each product purchase page for detailed information.